Got questions? They may have already been answered!

The following is a list of questions and answers pertaining to the rules, resources, rankings and more.

If you're lost in the game world, here is a handy map. We recommend printing this map for reference.

General Questions:
How do I participate in the Virtual Team Challenge?
I am a student in a class enrolled in the Deloitte Virtual Team Challenge. What do I need to compete?
What is the Deloitte Virtual Team Challenge simulation?
What is the object of the simulation?
How do I win the simulation?
How will I know how I'm doing in the simulation?
Do I need to own a computer to participate in the simulation?
What kind of Internet connection do I need to participate in the simulation?
How do I register to "take the Challenge"?
When is the next Challenge?
Will I have to work beyond my normal classroom hours to complete the challenge?

Technical:
Who do I contact if I don't have access to the resources or technologies I need?
What screen resolutions are supported by the Virtual Team Challenge ?
Does the simulation have support for the hearing impaired?
What are the minimum system requirements for running Virtual Team Challenge?
How do I install Virtual Team Challenge?
The program CD-ROM does not automatically initiate the installation wizard. How do I install the Virtual Team Challenge?
How do I manually uninstall Virtual Team Challenge?
Support asked me for a Log file to send them so that they can help me fix my problem. How do I create a "log file" for Virtual Team Challenge?
How do I create a DirectX Diagnostic (DxDiag) report?
How do I take and submit a screenshot with my support request?
How can I play through a Firewall?
The picture seems to be stuttering. Or, I"m getting poor performance when playing Virtual Team Challenge, what can I do to fix this?

Teams:
Can I change teams?
Can I seek help from other students in my school from different teams?
Will other teams be able to see my team's progress in the Challenge?
How does my team gain an advantage in this challenge?

The Simulation:
What is the object of the simulation?
Can I play the simulation alone or do I have to participate as part of a team?
What kind of setting is used in the simulation?
Are there monsters or other enemies in the simulation? Will there be violence?
Is the simulation in 2D or 3D? What is the viewing perspective in the simulation?
I am being asked a lot of questions by a lot of different characters. Where do I get the answers?
How do I know what to do next?
I am stuck in a room. How do I get out?
I was told to find someone who is at a location inside the Virtual Team Challenge simulation world. How do I know where to go?
How will I communicate with non-player characters in the simulation?

Students and Parents:
What is the Deloitte Virtual Team Challenge?
How many weeks is the Virtual Team Challenge?
How do I participate in the Deloitte Virtual Team Challenge?
How was my daughter or son selected to participate?
Who else will participate in the challenge?
I am a student in a class enrolled in the Deloitte Virtual Team Challenge. What do I need to compete?
Which students will get the most out of this program?
Will guest speakers from Deloitte be visiting the classroom?
How do I obtain more information about the Business Smarts: 101 program?
Where else may I want to check out?

Known Bugs:
Students can't pick up the package with the question marks on it.
Can't find the person we wanted to talk to in the Botanical Gardens.
Game doesn't reset resolution back to noraml.
Can't enter the door mat to the building I want to go in.
My students can't chat with the other players in their group.
When I run the HWTEST program, it says I don't have enough memory, but I have more than enough!
Will VTC run on a Mac Computer?
Will VTC run on Windows 7 or Windows 8 systems?
I'm unable to download/re-download the updates for the game.

Divider

General Questions:

Q: How do I participate in the Virtual Team Challenge?
A: In order to participate in the Deloitte Virtual Team Challenge, you must be registered as a participant in the challenge through your high school or other learning institution.

Back to the Top

Q: I am a student in a class enrolled in the Deloitte Virtual Team Challenge. What do I need to compete?
A: In order to participate in the Virtual Team Challenge, you will need access to a personal Windows computer that has basic 3D graphics functionality, and a broadband Internet connection.

Back to the Top

Q: What is the Deloitte Virtual Team Challenge simulation?
A: The simulation is a 3D, virtual environment that will give participants a taste of different aspects of conducting business as an employee of a fictional professional services firm. Every participant will fulfill one of several roles on a simulated professional services team and will compete against other teams to clean up an oil spill in the river.

Back to the Top

Q: What is the object of the simulation?
A: The object of this simulation is to help your client, the town of New City , organize the clean up of an oil spill in the river and raise money for the United Way. The team that raises the most money wins! And, the sponsor of this simulation is going to make a real donation to the charity on behalf of the winning team, so you can actually help your local United Way make an impact on your community just by participating in the challenge!

Back to the Top

Q: How do I win the simulation?
A: Each member of your team will be asked to make decisions regarding specific aspects of cleaning up the river. Find out as much as you can about the alternatives you must consider when making your decisions and make the decision that will raise the most money for the United Way. The team who raises the most money as a result of making the best decisions wins the Virtual Team Challenge. Your score may be compared against other teams in your class, your school, your state and nationally.

Back to the Top

Q: How will I know how I'm doing in the simulation?
A: There is no raw numerical "score" given in the simulation, but there are many measurements taken of each participant's performance. For example, you can see how much personal money you have by checking your "inventory" screen by selecting the "inventory" briefcase icon near the lower left corner of the screen. You can also view your "Character Sheet" by selecting the "character sheet" scorecard icon near the lower left hand corner of the screen to see how you are doing. Additionally, during the program, virtual "people" you meet will tell you how you are doing with your decisions and with the questions that you are being asked. At the conclusion of the Challenge, your teammates and you will find out how well you did organizing the cleanup of the river.

Back to the Top

Q: Do I need to own a computer to participate in the simulation?
A: Although you do not need to own a computer to participate in the Deloitte Virtual Team Challenge, you do need to have access to a computer onto which you can install the simulation software. If you do not own a computer, talk to your teammates or to your teacher to see what arrangements you can make to access a viable computer for the duration of the Challenge.

Back to the Top

Q: What kind of Internet connection do I need to participate in the simulation?
A: You need a broadband connection (ISDN, DSL, Cable, or higher) to the Internet in order to use the simulation. A DSL or higher (256k+) connection is recommended.

Back to the Top

Q: How do I register to "take the Challenge"?
A: Teachers may register teams by going to the Challenge registration at http://www.virtualteamchallenge.com. Locate and select your school's name and then complete the required information.

Back to the Top

Q: When is the next Challenge?
A: If you are registered already, we'll communicate with you directly through e-mail with updates and alerts to keep you appraised of our progress over the coming weeks. If you haven't registered, or you're not sure if you want to register, keep coming back to this site for updates about the Virtual Team Challenge.

Back to the Top

Q: Will I have to work beyond my normal classroom hours to complete the challenge?
A: One of the objectives of the Virtual Team Challenge is to learn to collaborate with your teammates and manage your time effectively. Completing the simulation will take about 12-16 hours from start to finish so you will probably want to commit time beyond your normal classroom hours to complete it. Keep in mind that you should work as a team as much as possible during that time. If you are unable to complete tasks in the simulation, you may want to consult your team members or contact your teacher.

Back to the Top

Divider

Technical:

Q: Who do I contact if I don't have access to the resources or technologies I need?
A: To participate in the Challenge, every member of your team needs Internet access and a computer that meets the minimum specifications for the Challenge. If you do not own a computer, talk to your teammates or to your teacher to see what arrangements you can make to access a viable computer for the duration of the Challenge. For technical assistance, contact your teacher, visit the support section of this website, or email support@virtualteamchallenge.com.

Back to the Top

Q: What screen resolutions are supported by the Virtual Team Challenge ?
A: Our default resolution is 800x600, though low-end machines can reduce it to 640x480 if required. There is no cap on the upper limit of resolution so you will be able to operate the simulation in as high a resolution as your graphics card and monitor allow.

Back to the Top

Q: Does the simulation have support for the hearing impaired?
A: The simulation has text versions of all pre-recorded voice-overs. User commands will produce "user feedback" graphically so that the hearing impaired, or users without speakers and/or headphones attached to their computers, are still able to use the simulation. If you require any accommodation utilizing the simulation, please contact vtchs@deloitte.com.

Back to the Top

Q: What are the minimum system requirements for running Virtual Team Challenge?
A:
  • 1GHZ or higher PC compatible.
  • Windows XP
  • DirectX 9.0c compatible
  • DirectX 9 compatible video card
Internet Connection (Broadband recommended)

Back to the Top

Q: How do I install Virtual Team Challenge?
A: Insert the program CD-ROM into your CD-ROM drive. After the disc is inserted, its "Autorun" sequence will automatically initiate an "installation wizard". Follow the on-screen instructions. After the program is installed, you will be prompted to install the latest version of Direct X, which you will need to run the simulation.

Back to the Top

Q: The program CD-ROM does not automatically initiate the installation wizard. How do I install the Virtual Team Challenge?
A: On older computers, the Virtual Team Challenge: disc may not "Autorun". If this is the case, double-click the "My Computer" icon on the desktop or from the Start Menu. Then, right-click the CD-ROM icon representing the program CD-ROM and select "Explore" from the options that appear. Once the CD-ROM contents appear in a new window, double-click on the "Setup.exe" icon to launch the installer manually.

Back to the Top

Q: How do I manually uninstall Virtual Team Challenge?
A: To uninstall the program software, select the CONTROL PANEL from the Start Menu and then select ADD/REMOVE PROGRAMS. Find "Virtual Team Challenge" on the program list and click "Remove". Finally, delete the Virtual Team Challenge folder from its installation location (default directory is C:\Program Files).

Back to the Top

Q: Support asked me for a Log file to send them so that they can help me fix my problem. How do I create a "log file" for Virtual Team Challenge?
A: Log files are created automatically when the user launches the game. The log files can be found in the root of the Spill! game directory, this is most often ( by default ) located in "C:\Program Files\Spill!" ( for Windows Vista, and 7 users it is located in "C:\Program Files (x86)\Spill!" ). The files will start with "logfile".

Back to the Top

Q: How do I create a DirectX Diagnostic (DxDiag) report?
A: Click on the START button (found on the on your Windows® toolbar) then select RUN. Type "dxdiag" in the text box. At the bottom of the diagnostics screen that appears, select SAVE ALL INFORMATION. Save the file to your desktop and send it to the Virtual Team Challenge technical support team via e-mail at support@virtualteamchallenge.com.

Back to the Top

Q: How do I take and submit a screenshot with my support request?
A: To generate a screen shot, press the PRINT SCREEN button on your keyboard while the game is running. Then, exit the game. Afterwards, click on the START button (found on the on your Windows® toolbar) and select the PAINT program from the ACCESSORIES program group. When paint appears, simply click in the white space in the PAINT program window and then select "Paste" from the "Edit" menu or press CTRL+V on your keyboard. Save the file to your desktop as a JPEG and send it to the Virtual Team Challenge technical support via e-mail at support@virtualteamchallenge.com.

Back to the Top

Q: How can I play through a Firewall?
A: If you are trying to play through a firewall of some sort, here is some information for you to help you get connected. Virtual Team Challenge uses TCP for its connections. If you think that your firewall is preventing you from connecting to the game servers, please make sure that either TCP port 2714 or port 27140 is open for outgoing connections to the servers. Check out http://www.portforward.com for detailed configuration instructions for most common brands of router. (note: not affiliated nor supported by Deloitte VTC Tech Support, BrandGames, Semi Logic Entertainment, or Deloitte)

Back to the Top

Q: The picture seems to be stuttering. Or, I"m getting poor performance when playing Virtual Team Challenge, what can I do to fix this?
A: Some possible fixes are:
  • Drivers - Download and install the latest drivers available for your video and sound card. Please consult your hardware manufacturer"s manual for instructions detailing how this is done.
  • Hard drive - Run scandisk and disk defragmenter, this will fix any errors on your hard drive and keep it running smoothly.
  • Virus Scan - Ensure your machine is virus free. Not only will this keep your machine running properly, many virus" have been known to harvest CD-Keys for popular games.
  • Spyware - Ensure your machine is spyware free, you can download a free trial of "Ad-Aware" a spyware/adware detection/removal for personal use: Lavasoft USA
  • Other - If you have other programs running in the background your machine may not have enough available system resources to deliver a satisfactory play experience. Also, simultaneously running instant messaging and email applications are known to cause crashes in the Virtual Team Challenge program. To free up additional resources shut down some of these other programs before you play the game.
  • DirectX - Ensure you have the latest version of DirectX installed. Try installing DirectX from the Virtual Team Challenge program disc.
  • Updates - Virtual Team Challenge automatically apples updates each time you run the simulation. To make sure an update has been applied, simply exit and then restart the simulation.
  • Reinstall - If the any of the above solutions do not fix the issue, you may have to uninstall and reinstall the game.

Back to the Top

Divider

Teams:

Q: Can I change teams?
A: No. Changing teams is against the rules. If you are having problems communicating with your teammates, speak to your teacher.

Back to the Top

Q: Can I seek help from other students in my school from different teams?
A: No. This is a competitive and confidential situation. Collaborating with someone from another team -- and giving away answers from the Virtual Team Challenge -- is against the rules, and may result in disqualification.

Back to the Top

Q: Will other teams be able to see my team's progress in the Challenge?
A: We'll provide all teams with a way to track progress through the time period in which the Challenge takes place. However, the final scores and rankings will not be made available until after the conclusion of the Virtual Team Challenge.

Back to the Top

Q: How does my team gain an advantage in this challenge?
A: Every team and individual competing in the Deloitte Virtual Team Challenge has access to the same materials and information. In order to get ahead, you'll need to think strategically, work as a team and pay close attention to the information given in the simulation and in class. The answer to all questions can be found either in the classroom materials or in the research resources and characters in the simulation world.

Back to the Top

Divider

The Simulation:

Q: What is the object of the simulation?
A: The object of the simulation is to raise the most money possible for the United Way by staging a successful environmental cleanup at the lowest possible price.

Back to the Top

Q: Can I play the simulation alone or do I have to participate as part of a team?
A: The Virtual Team Challenge simulation is written and structured for teams and to encourage and reward teamwork.

Back to the Top

Q: What kind of setting is used in the simulation?
A: The Virtual Team Challenge takes place in the fictional town of New City. New City is a medium size cosmopolitan city, with many inhabitants and area businesses that you can interact with.

Back to the Top

Q: Are there monsters or other enemies in the simulation? Will there be violence?
A: Although the Virtual Team Challenge is a familiar feeling "computer simulation-type" simulation, there is no violence and no weapons.

Back to the Top

Q: Is the simulation in 2D or 3D? What is the viewing perspective in the simulation?
A: Virtual Team Challenge is a 3D simulation that takes advantage of current graphics and rendering technology. The simulation is presented to the player from a 3rd person, over-the-shoulder perspective, similar to the kind of viewpoint used in current action and role-playing games (RPGs).

Back to the Top

Q: I am being asked a lot of questions by a lot of different characters. Where do I get the answers?
A: Many characters in the simulation prompt you to answer questions based on other things, such as the in-class Challenge curriculum, facts about the United Way organization and in-simulation trivia. Answers to all of these questions can be found whether inside the simulation world or in the material presented in class.

Back to the Top

Q: How do I know what to do next?
A: Characters inside the simulation world give you tasks from time to time. If you need to know what to do next, there is an "objectives" section of your journal. The journal is accessed by selecting the notebook "journal" icon near the lower left hand corner of the screen. There are subsequent tabs inside that journal, which allow you to view (among other things) both your current and your completed objectives.

Back to the Top

Q: I am stuck in a room. How do I get out?
A: The doors leading into and out of locations in the simulation world are decorated with "doormats" in front of them. An arrow on that doormat indicates whether that is the way into or out of a location.

Back to the Top

Q: I was told to find someone who is at a location inside the Virtual Team Challenge simulation world. How do I know where to go?
A: Your map contains all known locations within the simulation world. You can call up your map screen by selecting the compass "map" icon near the lower left hand corner of the screen.

Back to the Top

Q: How will I communicate with non-player characters in the simulation?
A: You will be communicating with animated characters throughout the game. Answer their questions by clicking on the answer choices below their questions in the text box that appears with their picture in it.

Back to the Top

Divider

Students and Parents:

Q: What is the Deloitte Virtual Team Challenge?
A: The Virtual Team Challenge is an online business simulation, created by Deloitte, to be under the supervision of a teacher. The goal is to introduce students to the business world and what's involved in operating a successful business. Other objectives include teaching students the value of collaboration and teamwork, in regards to time management, workflow efficiency and the completion of detailed tasks.

Back to the Top

Q: How many weeks is the Virtual Team Challenge?
A: The online version of the Virtual Team Challenge has been designed to run for two and a half days a week over a two-week period, for a total of 5 days of class. Part of the first day will be designated as an orientation period, where students will familiarize themselves with the Website and begin to strategize with regards to time management, collaboration and workflow.

Back to the Top

Q: How do I participate in the Deloitte Virtual Team Challenge?
A: In order to participate in the Deloitte Virtual Team Challenge, you must be registered as a participant in the challenge through your high school or other learning institution.

Back to the Top

Q: How was my daughter or son selected to participate?
A: Deloitte has teamed up with Scholastic to identify an elite group of teachers to participate in the Business Smarts: 101 program. Your daughter's or son's teacher was among this group and opted to include the curricula in his or her lesson plans.

Back to the Top

Q: Who else will participate in the challenge?
A: Students in high schools across the country will be participating in the Virtual Team Challenge . This is a unique opportunity for your daughter or son to compete against an elite group of students with similar academic interests.

Back to the Top

Q: I am a student in a class enrolled in the Deloitte Virtual Team Challenge. What do I need to compete?
A: In order to participate in the Virtual Team Challenge, you will need access to a personal Windows computer that has basic 3D graphics functionality, and a broadband Internet connection.

Back to the Top

Q: Which students will get the most out of this program?
A: The Virtual Team Challenge has been developed with the college-bound high school student in mind. While the types of questions and research activities built into the simulation are appropriate for students in grades 10-12 (focusing on teamwork and collaboration in the workplace) the content may resonate most with students considering a future in business or a corporate environment (offering a unique look at the business world and careers in professional service firms, like Deloitte).

Back to the Top

Q: Will guest speakers from Deloitte be visiting the classroom?
A: One of our goals in establishing the Virtual Team Challenge is to begin building relationships with both teachers and students at the high school level. At Deloitte, we believe it's never too early to begin thinking about future academic and career goals. At the teacher's request, we will volunteer time in the classroom to discuss a variety of topics, including career opportunities in business and professional services, college preparation, resume building and much more.

Back to the Top

Q: How do I obtain more information about the Business Smarts: 101 program?
A: Thank you for you interest. Deloitte developed the Business Smarts: 101 program. The program consists of four in-class (offline) activities pertaining to business and the online Virtual Team Challenge , which you are learning about on this site. If necessary, we'll be happy to provide you with more information about the program.

Back to the Top

Q: Where else may I want to check out?
A: You may also want to check out the Deloitte Insiders.

Back to the Top

Divider

Known Bugs:

Q: Students can't pick up the package with the question marks on it.
A: This is a known bug in the game, we're working on fixing it. For now just have them move on since that quest is not a part of the main task (it's optional).

Back to the Top

Q: Can't find the person we wanted to talk to in the Botanical Gardens.
A: This is a known bug in the game, we're working on fixing it. For now just have them move on since that quest is not a part of the main task (it's optional).

Back to the Top

Q: Game doesn't reset resolution back to noraml.
A: Try running the game in windowed mode, this should fix the problem. To run in windowed mode, right click on the shortcut on the desktop (or create a shortcut on the desktop) and select properties. In the target field change the text to say: "C:\Program Files\Spill!\spill_game.exe" 0. This should cause the game to launch in a small window rather than in full screen mode. If this does not solve the problem, please contact support at support@virtualteamchallenge.com.

Back to the Top

Q: Can't enter the door mat to the building I want to go in.
A: If a student is having trouble entering a door. Make sure that the user is in front of the mat (opposite the door), and facing the door. Then using the right mouse button, click and drag so that the door mat is not covered by the chat window or the character and so you have a clear unobstructed view of the mat (For the beauty shop, try to have the camera looking at the characters right side). Then you should be able to click on the mat and enter.

Back to the Top

Q: My students can't chat with the other players in their group.
A: If students are unable to chat, or see each other in the game, and they are in the same group, then have the entire group log out. Then wait one full minute and have them log back in again. This should clear the problem.

Back to the Top

Q: When I run the HWTEST program, it says I don't have enough memory, but I have more than enough!
A: This is a problem with the HWTEST program detecting RAM on a 64-bit OS, if you are running a 64-bit OS ignore this problem.

Back to the Top

Q: Will VTC run on a Mac Computer?
A: No, at this time VTC is for Windows based systems.

Back to the Top

Q: Will VTC run on Windows 7 or Windows 8 systems?
A: Sometimes. VTC was designed for Windows XP, but will often run on Windows 7 systems. Look at http://www.virtualteamchallenge.com/win7.php

Back to the Top

Q: I'm unable to download/re-download the updates for the game.
A: This can be a probelm with gamedata in the game directory getting overwritten. To re-download the game updates, download this file and place it in the root directory of the game ( overwritting the file that's already there ). Then run the "spill_update.exe", and the game should force the updates to be re-downloaded.

Back to the Top

 

Copyright © 2014 Deloitte Development LLC. All rights reserved.
Deloitte Development LLC hereby authorizes you to view, copy, print, and distribute the materials on this Web site subject to the following conditions:
  • The materials are used for informational purposes only.
  • The materials are used for noncommercial purposes.
  • Any copy of the materials or portion thereof must include this copyright notice in its entirety.
Intellectual Property Information
Deloitte, Deloitte & Touche, Deloitte Touche Tohmatsu, the Deloitte logo and the Deloitte Touche Tohmatsu logo are trademarks or registered trademarks of Deloitte Touche Tohmatsu. Certain product names mentioned in this web site are the trademarks or registered trademarks of Deloitte Development LLC. All other product names mentioned in this web site are the trademarks or registered trademarks of their respective owners and are mentioned for identification purposes only.
Note that any program, publication, design, product, process, software, technology, information, know-how, or idea described in this web site may be the subject of other rights, including other intellectual property rights, which are owned by Deloitte Development LLC or other interested parties and are not licensed to you hereunder.
Disclaimer
This Web site and the information contained therein (the "Deloitte U.S. Web site") is provided by Deloitte LLP and is subsidiaries (the "Deloitte U.S. Entities") and is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the Deloitte U.S. Web site is not intended to constitute legal, accounting, tax, investment, consulting, or other professional advice or services. Before making any decision or taking any action that might affect your personal finances or business, you should consult a qualified professional advisor.
THE DELOITTE US WEB SITE IS PROVIDED AS IS, AND THE DELOITTE US ENTITIES MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE DELOITTE US WEB SITE. WITHOUT LIMITING THE FOREGOING, THE DELOITTE US ENTITIES DO NOT WARRANT THAT THE DELOITTE US WEB SITE WILL BE ERROR-FREE OR WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY. THE DELOITTE US ENTITIES EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, AND ACCURACY.
YOUR USE OF THE DELOITTE US WEB SITE IS AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF THEREOF. THE DELOITTE US ENTITIES WILL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES WHATSOEVER, WHETHER IN AN ACTION OF CONTRACT, STATUTE, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, RELATING TO THE USE OF THE DELOITTE US WEB SITE.
If any of the foregoing is not fully enforceable for any reason, the remainder shall nonetheless continue to apply.
Certain links in the Deloitte U.S. Web site lead to resources maintained by third parties over whom the Deloitte U.S. Entities have no control, including, without limitation, web sites maintained by Deloitte Touche Tohmatsu, other member firms of Deloitte Touche Tohmatsu and their respective affiliates. The Deloitte U.S. Entities make no representations or warranties as to the accuracy of, or any other aspect relating to, those resources.